Frequently Asked Question

1. Check you have internet access and can sign in to webmail or Microsoft 365 in a browser. If the browser works, the problem is with Outlook only.
2. Check that your password has not recently changed or expired, then enter the new one when asked.
3. Close Outlook completely and reopen it, or restart the computer.
4. Make sure Outlook and Windows are fully updated.
5. If the problem continues, create a new Outlook profile through Control Panel, Mail.

If it is still failing, log a ticket with a screenshot of any error.