Frequently Asked Question

1. Disconnect it from the network: unplug the network cable and turn off Wi-Fi. This stops it spreading.
2. Do not switch off other computers unless you are told to, and do not delete files.
3. Do not pay any ransom or reply to the attacker.
4. Phone us immediately on +27 41 004 0408 and log an urgent ticket from another device.
5. Write down what you saw and when, and note any files or emails opened just before.

Good, tested backups are the best protection. See our article on the 3-2-1 backup rule.