Frequently Asked Question

Remote support lets a technician see and control your screen to fix a problem quickly.

• Only run the remote support tool when one of our technicians has asked you to.
• Download it from the Helpdesk page and never from links in unexpected emails or messages.
• Never share your passwords. If a password is needed, type it yourself.
• Close the session and the tool when the work is finished.

If anyone contacts you claiming to be from IT Direct and you are unsure, hang up and phone us on +27 41 004 0408.