Frequently Asked Question

1. Check whether other devices are also offline. If only one device is affected, restart it and forget and rejoin the Wi-Fi network.
2. Check for a power cut. Routers and fibre equipment need power, including during load shedding.
3. Look at the lights on the fibre or modem unit and the router. A red or off light suggests a line or power problem.
4. Restart in this order: switch everything off, wait 30 seconds, then power on the fibre or modem unit, then the router, then switches.
5. Try a cable instead of Wi-Fi to see whether it is the wireless network only.

If it is still down after 10 minutes, log a ticket and tell us which lights are on.